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Frequently Asked Questions (FAQ)

RMS is purpose-built for central kitchen, commercial kitchen, retail chain outlets, and F&B manufacturers. A thorough discussion is required to understand your business model and operational flow, and see how RMS fits the best for your business.

Please contact us via phone, email, Whatsapp, Facebook messenger, or you can simply fill up the contact us form. Our solution specialist will get back to you within 24 hours.

RMS is designed to expedite the operational workflow and fill in the missing part of operations management of ERP. However, RMS does not handle any financial transactions, but it can be integrated with accounting system.

RMS is flexible for customization. We are experienced in customization for our clients to cater their operational workflow. We are also open to third-party integration, but please consult with us first about the details of customization and/or integration. The prices may vary, but the customization would be free of charge if it fits any business model of other existing clients.

Yes, we would provide a couple of trainings with no extra charges. Trainings can be conducted online or on site, depends on your available time and requirement. Before RMS goes live, we would also provide an onsite support to make sure all RMS users are familiar with the system.

The duration of implementation depends on the complexity of workflow, customization and integration. Standard RMS usually takes about 2 to 3 months to go live.

Our support team is always ready to answer your questions or solve technical issues. You can always contact our team through phone, Whatsapp or leave a message at https://helpdesk.codemax.my/portal/en/newticket

All kinds of businesses are suitable to use IMS, as long as temperature and humidity monitoring are required. Most of our clients are from the Food & Beverage, Agriculture, Pharmaceutical, and Logistics industry.

Please contact us via phone, email, Whatsapp, Facebook messenger, or you can simply fill up the contact us form. Our solution specialist will get back to you within 24 hours.

Our sensors calibrated by ISO 17025 certified calibration company with the accuracy of ±0.2°C.

However, if you need to have the calibration certificate under your company name for audit purpose, please kindly approach 3rd party calibration company at own cost.

No, our sensors are wireless, hence no wiring or drilling job is required.

Yes, you can contact us to book for a product demo. Please reach us at +6010-239 5798 or fill up the form at https://codemax.my/contact/

Costs may vary depending on the number of sensors you subscribe for. IMS is a subscription-based monitoring system, starting as low as RM140/month. We provide unlimited support throughout the subscription which one-time purchase does not offer.

The duration of implementation is as fast as within 1 day, including sensor installation. system implementation, and employee training.

No, only Gateway (Receiver) needs to connect to the internet through WiFi/Sim Card. Sensors transmit data to Gateway via Radio Frequency (RF).

Yes, our sensors use industrial grade lithium battery which can last for 4-5 years with 3 mins interval.

Yes, our sensors are IP65 rated and using Radio Frequency (RF) to transmit data, hence the signal penetration is strong enough to penetrate the cold room panel and can operate under humid and cold environment.

From -150°C to 300°C, ambient temperature or food core temperature.

300m in open environment;

100m~150m in close environment (office/shoplot/factory/etc.);

30m~50m inside a cold room.

*Subjected to the the layout of the building and thickness of wall/partition/panel

Yes, there is a minimum 24 months contract.

Our support team is always here to answer your questions or solve technical issues. You can always contact our team through phone, Whatsapp or leave a message at https://helpdesk.codemax.my/portal/en/newticket