Privacy Policy

Last updated: 31st May 2024

This Privacy Policy and its Addendum(s) (“Privacy Notice”) describe how Codemax Sdn Bhd, its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “Codemax”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of Codemax mobile applications and websites (respectively “Apps” and “Websites”), as well as products, features and other services globally, operated by Codemax (collectively, “Services”).

This Privacy Policy applies to our consumers, agents, vendors, contractors and service providers (collectively “you”, “your” or “yours”).

We typically collect, use, disclose or otherwise process your Personal Data in accordance with this Privacy Policy with your consent and in compliance with the Personal Data Protection Act 2010 ("PDPA"). By accessing or using our product or services, you agree to the terms outlined in this Privacy Policy.

  1. Collection of Personal Data

    1. Types of Personal Data We Collect

      We collect various types of personal data from you, such as the following:

      Contact Information

      Name, email address, postal address and phone number.

      Account Information

      Username, password and other credentials used to access our services.

      Usage Data

      Device information and operating system.

      Location Data

      GPS data or information about your approximate location. (Only applicable for drivers)

      Communication Data

      Records of your communication with us, including emails, chats, or phone calls.

      Other Information

      Any other information you voluntarily provide to us.

    2. Collection Methods

      We collect personal data when you:

      • Onboard with us for our products or services.

      • Contact our customer support team.

      • Participate in surveys, reviews, or feedback forms.

      • Interact with our website or mobile application.

      • Connect with us through social media platforms.

  2. Collection of Personal Data

    We use the personal data we collect for the following purposes:

    Providing User Support

    To process your orders, deliver our products and services and to resolve user support issues.

    For example, we may investigate and address concerns; monitor and improve our user support responses; respond to questions, comments and feedback; and inform you about steps taken to resolve user support issues.

    Analytics and Research

    To conduct research, analysis, and marketing activities to improve our services.

    Legal Obligations and Consent

    To obtain your consent for specific purposes as required by applicable laws, and to comply with legal obligations, enforce our terms of service, and protect our rights and interests.


    To communicate with you regarding your orders and inquiries by various means, where applicable (including by SMS, chat applications (e.g. WhatsApp, WeChat), push notification, call, and by email).

  3. Disclosure of Personal Data

    We may disclose your personal data to third parties in the following circumstances:

    Legal Compliance

    We may disclose personal data to comply with legal requirements, such as responding to lawful requests from public authorities, government agencies, or law enforcement entities.

    Service Providers

    We may share personal data with service providers and business partners who assist us in operating our business and providing our services. These third parties are bound by confidentiality obligations and are prohibited from using your personal data for any other purposes.

    Subsidiaries and Affiliates

    We may share personal data with our subsidiaries, associated companies, jointly controlled entities and affiliates as we share resources to improve our product and services.

    Protection of Rights and Interests

    We may disclose personal data to protect our rights, safety, or property, or that of others.

    With Your Consent

    We may disclose personal data to third parties with your consent or as otherwise disclosed at the time of collection. In the event that you are required to furnish any documentation or information to us for any purpose which may contain such sensitive Personal Data (which is not required for that purpose), you agree to redact such sensitive Personal Data before providing such documentation or information to us.

  4. Retention of Personal Data

    We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will delete or anonymize your personal data when it is no longer needed for the purposes for which it was collected and is not required to be retained for legal or legitimate business purposes.

  5. International Transfers of Personal Data

    Your personal data may be transferred to and processed in countries outside of your own, including countries that may have different data protection laws than your country of residence. We take appropriate measures to ensure that any such transfers comply with applicable data protection laws.

  6. Protection of Personal Data

    We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. We employ industry-standard security measures to protect the confidentiality and integrity of your personal data. Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted through any online means, therefore, any transmission remains at your own risk.

  7. Your Rights Over Your Data

    1. Access and Rectification

      You have the right to access and rectify your personal data held by us. If you have an account with us, you can review and update your account information through the account settings. If you want to exercise your rights or request access to other personal data we hold about you, please contact us using the contact details provided at the end of this Privacy Policy.

    2. Data Portability

      You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

    3. Erasure

      You have the right to request the erasure of your personal data under certain circumstances and in compliance with applicable laws, such as when the data is no longer necessary for the purposes it was collected or if you withdraw your consent.

    4. Objection and Restriction

      You have the right to object to the processing of your personal data or request restrictions on the processing under certain circumstances.

  8. Amendments and Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.


If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:


J-3A-2, Block J, Setiawalk,

Persiaran Wawasan, Pusat Bandar Puchong, 47160 Selangor


Tel: 603 7890 0368